Fashion News
House of Fraser: A Comprehensive Guide to One of UK’s Iconic Department Stores
If you are looking for a quintessential British shopping experience, House of Fraser is the place to be. Founded in Glasgow in 1849, the department store has a rich history and has become a household name in the UK. In this article, we will take a closer look at House of Fraser, its history, brand identity, product offerings, and more.
History of House of Fraser
The story of House of Fraser started when Hugh Fraser and James Arthur opened a small drapery shop in Glasgow in 1849. The business gradually grew and expanded to other parts of the UK, and in 1948, the company was renamed House of Fraser. Over the years, the department store has faced its fair share of challenges, including financial struggles, but it has managed to maintain its position as a leading retailer in the UK.
Brand Identity and Values
House-of Fraser is known for its premium brand identity, offering a wide range of luxury products from clothing, beauty, and homeware. The department store has a reputation for providing excellent customer service, and it prides itself on offering a personalized shopping experience for its customers.
The company’s core values include customer satisfaction, innovation, and sustainability. House-of Fraser is committed to providing a positive and inclusive work environment and supports several charities and initiatives focused on making a positive impact on the community.
Product Offerings
House-of Fraser offers an extensive range of products across various categories, including:
Fashion
House-of Fraser is a fashion lover’s paradise, offering a broad range of clothing and accessories for men, women, and children. The department store is home to several high-end fashion brands, including Hugo Boss, Ted Baker, and Karen Millen.
Beauty
From skincare to makeup, House of Fraser has an impressive collection of beauty products. The department store stocks some of the most popular beauty brands, including Estée Lauder, MAC, and Lancôme.
Homeware
House-of Fraser has a vast selection of homeware products, ranging from furniture to bedding and kitchenware. The department store stocks an array of high-end homeware brands, including Le Creuset, Ralph Lauren Home, and Ted Baker.
Electricals
House of Fraser also offers a range of electrical products, including TVs, laptops, and smartphones. The department store stocks some of the most popular electrical brands, including Samsung, Apple, and Sony.
House of Fraser Rewards
House-of Fraser Rewards is the company’s loyalty program that allows customers to earn points for every pound spent in-store or online. The points can be redeemed for vouchers, and members receive exclusive discounts and access to special events.
Shopping Experience
Shopping at House of Fraser is an experience like no other. The department store offers a personalized shopping experience, and customers can enjoy complimentary personal shopping services, beauty consultations, and more. The stores are designed to provide a comfortable and luxurious shopping environment, making it an ideal destination for a day out.
House of Fraser Online
House of Fraser’s online store offers a convenient way to shop for products from the comfort of your home. Customers can enjoy free standard delivery on orders over £50, and the company also offers a Click & Collect service for customers who prefer to pick up their orders from the store.
House of Fraser and Sustainability
House of Fraser is committed to reducing its environmental impact and has implemented several initiatives to achieve this. The company has reduced its carbon footprint by investing in energy-efficient technology and has also introduced a recycling scheme for clothing and beauty products.
Table of Contents
- Introduction
- Why Contact House of Fraser?
- House-of Fraser Contact Numbers
- House-of Fraser Email Support
- House-of Fraser Live Chat Support
- House-of Fraser Social Media Support
- House-of Fraser Help Centre
- House-of Fraser Store Locator
- House-of Fraser Complaints Procedure
- House-of Fraser Frequently Asked Questions
- Conclusion
- House-of Fraser Contact Number FAQs
Introduction
House of Fraser is a well-known British department store chain with over 50 locations across the UK. They offer a wide range of products, including clothing, home goods, and beauty products, and pride themselves on their customer service. However, like any retailer, they can sometimes experience issues or delays in processing orders, which is why it’s important to know how to get in touch with them if you need to.
Why Contact House of Fraser?
There are many reasons why you might need to contact House-of Fraser. Perhaps you’ve placed an order and want to track its progress, or you need to return an item that didn’t fit properly. Maybe you have a question about a product, or you need help finding your nearest House of Fraser store. Whatever the reason, it’s important to know how to get in touch with their customer service team.
House of Fraser Contact Numbers
If you prefer to speak to someone directly, you can contact House of Fraser by phone. Their customer service team is available Monday to Friday from 8am to 10pm, Saturday from 9am to 10pm, and Sunday from 10am to 6pm. Here are the main contact numbers for House of Fraser:
- House-of Fraser Customer Service: 0345 602 1073
- House-of Fraser Online Orders: 0345 602 1072
- House-of Fraser Gift Cards: 0345 602 1074
- House-of Fraser Recognition Card: 0345 602 1075
Note that calls to these numbers may be recorded for training and quality purposes.
House of Fraser Email Support
If you prefer to contact House of Fraser by email, you can use their online contact form. This is a quick and easy way to get in touch with their customer service team, and you can expect a response within 24 hours. Simply provide your name, email address, and details of your query, and a member of the team will get back to you as soon as possible.
House of Fraser Live Chat Support
Another way to contact House-of Fraser is through their live chat service. This is a great option if you have a quick question or need help with something that can be resolved online. To access the live chat service, simply click on the “Chat” icon at the bottom of the House of Fraser website. The service is available during the same hours as their phone support.
House of Fraser Social Media Support
If you’re active on social media, you can also contact House of Fraser through their Facebook and Twitter pages. This is a great way to get a quick response to your query, and you can also stay up-to-date with the latest news and promotions from the store. Note that House of Fraser’s social media team may not be able to assist
Conclusion
House-of Fraser is a British retail institution that has been around for over 170 years. The department store’s premium brand identity, excellent customer service, and personalized shopping experience have made it